FAQ

Question: Where can I find safety data sheets and other product information?
Answer:

Please go to our download section, you will need a user name and password to access this section of our site, registration is free.

Question: What can I use to replace R22?
Answer:

Please click here.

Question: When is R22 being phased out?
Answer:

The use of Virgin HCFC's for servicing and maintenance was prohibited from 01/01/2010 in the EU. This includes any product bought prior to that date. See our legislation section for more information.

Question: How do I get rid of a disposable cylinder?
Answer:

The correct disposal procedure is printed on the carton.

Question: When you get a leak from a system containing a blend do you have to remove the remaining product and charge with virgin product?
Answer:

In the vast majority of cases, no. Although there may be occasions with some refrigerants where this may be necessary if the performance of the refrigerant is worst than expected. Our experience with the ISCEON 9 series has shown that up to 80% can be lost before the composition changes significantly.

Question: Do blends separate?
Answer:

Blends do not separate into their individual components; however, the composition can change if they are not handled correctly. We advise taking refrigerant from the cylinder in the liquid phase.

Question: Where can I get thermodynamic data for refrigerants?
Answer:

Please go to our download section. Detailed thermodynamic data for the ISCEON 9 series is included in the retrofit guidelines for the appropriate refrigerant.

Question: Do you provide a reclaim/recovery service?
Answer:

Yes we do, we can supply 750kg drums, 50kg large or 10kg small cylinders and we can help you comply with the hazardous waste regulations which came into force in 2005. Please see our Waste management section.

Question: Can I use normal traffic cylinders for reclaim?
Answer:

No. It is important to retain the integrity and cleanliness of normal traffic cylinders. Product reclaimed from systems will contain moisture, oil and acid to varying degrees. IDS supply reclaim cylinders specifically for the purpose and are fitted with a dual port valve which aids the recovery process. Please see waste management section.

Question: How do I get details of the environment agency hazardous waste regulations and how to register?
Answer:

Please see waste management section and legislation section.

Question: My customer would like to get his refrigerant/oil/glycol analysed, can IDS do that?
Answer:

IDS refrigeration can carry out analysis on refrigerants, oils and glycols, call us for pricing and details.

Question: Do your glycols contain corrosion inhibitors?
Answer:

Yes, we only sell glycols with corrosion inhibitors. It is very important that they do, as the use of uninhibited glycols cause long term corrosion problems in refrigeration systems.

Question: My Customer is complaining of smelly air conditioning. What can I do?
Answer:

We would recommend the use of our Frionett product range, which kills the bacteria which causes smells (and continues to do so for up to 6 months), please see our cleaning section or call us to discuss the products best suited to your needs.

Question: Will IDS supply anyone?
Answer:

We are a responsible supplier who supply through the trade and contractors who can demonstrate themselves to have a minimum level of competency in handling our products.

Question: I cannot access the download section of the website?
Answer:

You need to register by providing your contact details and a valid email address in order to access this part of our website.

Question: Can I place orders via the website?
Answer:

Unfortunately not at the present time, but please call our willing and able sales team to help you place your order on 01179 802520.